Privacy Policy

At HelperChoice we care about your privacy. All our decisions are made with our members’ best interest at heart. We have drafted our policy as clearly as possible so you know what is going on with respect to your privacy on HelperChoice.


Introduction

Introduction

 

HelperChoice aims to connect the employers and domestic helpers globally to allow them to find the right match efficiently. Our registered members can upload their profiles, contact others for hiring and employment opportunities. Helper profiles and employer ads are visible to unregistered visitors, but they have no access to personal information. Helpers can contact employers only through HelperChoice’s online messaging system. Premium employers can see the domestic helpers phone number if domestic helpers have shared this information on their profile. The interest of all our members are central to our business ethics.

Maintaining your trust is important to us. Our members’ privacy is a priority at HelperChoice, and we are committed to protecting all parties who use our services. We do not share any data with third parties except where we have to comply with government department regulations. Please read further to learn more about our practices, including (a) what type of information is collected, (b) how the information is used and to whom we disclose the information, and (c) how we maintain security with shared information.

This Privacy Policy applies to HelperChoice.com and other products and services we render. Our Privacy Policy covers both privacy and confidentiality measures taken with our clients and any direct end-user. We may modify this Policy in the future, but will inform you if we do, so that you can review the changes before you continue to use HelperChoice. Opening your account means that you consent to our Privacy Policy.


Collection

Collection

 

We collect your information to offer you an efficient, personalized and effective experience when searching for a domestic helper or employer. When you create a profile or an advertisement on HelperChoice, you must provide your name, email address, a mobile number, a password and agree to our Terms & Conditions. You may provide additional information to help you find the right helper or employer. You understand that by creating an account, we and others will be potentially able to identify you by the details you provided.

When you contact our customer support services, we may have to access your profile, advertisement and other contributions to HelperChoice and collect the information we need to categorize your question, respond to it and, if applicable, investigate any breach of our User Agreement or this Privacy Policy. We will also use this information to examine trends, investigate potential problems and to personalize our support. No information we collect is used for third party advertising.

HelperChoice is an innovative online platform and we are always working to improve our services. This means we may introduce new features, some of which may lead us to collect new information to optimize our offerings. If we need to collect more personal information, we will modify this Privacy Policy.


User

User

 

You agree that the information you provide on your profile can be seen by others and used by us as described in this Policy. InformatiYou agree that the information you provide on your profile can be seen by others and used by us as described in this Policy. Information can be obtained by HelperChoice support staff and representatives through your voluntary submission of information through our website, by email, phone or direct meeting. We gather information to better understand your needs and requests only, and do not disclose, sell, or market any information to a third party.

We communicate with you through email, notices on our direct messaging platform, and other means including mobile text messages and instant messaging apps. These communications can include: welcome message, information about how to optimize the use of our services, new features, membership related queries, newsletters, messages received in your HelperChoice inbox and so on. We are also following the advice given by the Labor Department on the dissemination of information concerning the employment of a domestic helper.

We use the information and content provided by you and other members to conduct research for development and improvement of our services so as to provide all HelperChoice members with a better experience. We also customize your experience, for example when you indicate you are looking for domestic helpers in Hong Kong, you are automatically redirected to our Hong Kong website.

It may be possible that we need to disclose personal information, profile information, job ads or information about your activities at the HelperChoice website when required by law, subpoena or other legal processes globally. We will only do this if we have good faith that disclosure is reasonably necessary to investigate, prevent or take action against suspected or actual illegal activities (such as scamming, and online abuse) or to assist government enforcement agencies. We exercise the right to protect the rights and safety of HelperChoice, our members and others.


Security

Security

 

HelperChoice takes precautions including technical, administrative, and physical measures to safeguard your information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Access to our database is limited to HelperChoice only, and we take all reasonable measures to ensure that your information is correct and securely maintained. We communicate these guidelines to all employees and strictly enforce privacy safeguards within our company. To protect any data stored on our servers, we regularly check and monitor our system for possible vulnerabilities and attacks. However, since the internet is not always secure, we cannot ensure or warrant the security of any information that you submit to us. We expect you to protect the security of login information so that others cannot access your account. We strongly advise you to be careful with confidential information and to never pay anyone through our website. If we suspect anyone of online abuse or scamming, we will delete their accounts according to our Terms and Conditions.


Contact

Contact

 

If you want to contact us related to these terms, please contact us by email with detailed information on how we can assist you and we will get back to your query as soon we can.

Last revised on December 23, 2015