HelperChoice is a matching website and licensed employment agency. You can find a domestic helper on our online platform and then we can process their visa application for you.

Step 1. Sign up on HelperChoice platform

Step 2. After signup, choose a subscription plan on the dashboard in your account. See our Subscription Plans above.

Step 3. After payment, contact an unlimited number of domestic helpers and interview them directly within the designated time period of your subscription plan.

Step 4. Once you find a domestic helper, you may choose our visa process package (applicable for Filipino helpers only).

More user guides here.

Feel free to contact us if you have any inquiry.

• What documents are required to start the processing?

1. HKID (local hires only)
2. Passport
3. Visa (local hires only)
4. Previous contract (local hires only)
5. Release letter, if available (local hires only)

1. HKID
2. Passport (if not a Hong Kong permanent resident)
3. Address proof (e.g., electricity or water bill)
4. Salary proof for the past 3 months (bank statements or tax slip)

After successful signup, you may log in your account and click “Upgrade to Premium” (the orange box) on the dashboard. Choose a plan that fits your needs.

Upon successful payment, you will be subscribed to the designated plan. It means that you can contact, chat and schedule interviews with domestic helpers directly on our platform.

Please note that your subscription plan will be automatically renewed.

However, if you have already found a helper on our platform or you no longer need this service, you may cancel your subscription at any time by going to your account under “premium” -> “options” -> “cancel renewals”.

Generally speaking, when the domestic helpers are already in Hong Kong, it takes a shorter time to process their visa application.

Finished contracts and contract renewals take around 3-4weeks to process the visa application.

Terminated contracts by either the employer or the helper will be regarded as a Overseas case.

If the helper is currently NOT in Hong Kong, you may choose “Overseas Visa” and it will take around 2-3 months to process the application.

Of course yes! We are more than happy to help you to process your helper’s visa application even though she is not hired from our platform.

The package includes all mandatory visa process fees without any hidden fees.

With our 10 years agency experience in Hong Kong, workers’ visa applications are approved in most cases.

Nevertheless, if the worker’s visa application fails, we will provide you 3 month HelperChoice platform access for free and you may find a replacement on our platform.

Overseas Visa

In the event that the Worker is unable to start working in Hong Kong due to death, medical failure, pre-arrival disappearance on the worker’s part, or visa rejection by Hong Kong Immigration, you as the legal employer will be offered a 40% refund according to the Agency’s Protection Policy.

If the legal employer withdraws the application, the employer will be offered a 25% refund according to the Agency’s Protection Policy. Please note that there is no guarantee period after deployment and HelperChoice Ethical Service does not provide any free replacements.

Local Hire & Hire Renewal

If the employer cancels the application after we have prepared the contract and documents, we refund 75% of the payment.

If the employer’s application is not approved by authorities: We refund 70% of the payment.

Full Placement 

If the employer cancels the application after we have prepared the contract and documents, we refund 75% of the payment.

If the employer’s application is not approved by authorities: We refund 70% of the payment.

You may contact us via Whatsapp or book a 15-min consultation session with us.